Elocarry Refund Policy and Process

We want your experience with Elocarry to be excellent. If something doesn't go as expected, we're here to assist. Below is a straightforward outline of our refund process and eligibility criteria.

Refund Policy

Eligibility:

• Refunds are considered if Elocarry software does not function after you've received direct assistance from our support team, including mandatory troubleshooting steps such as formatting your PC.
• Refunds are not issued for game bans or detections, unless explicitly stated otherwise on the product’s sales page (e.g., CS2 Faceit).
• Purchases made via cryptocurrency are eligible for refunds only as store credit.
• Purchases made through third-party resellers are not eligible for refunds under any circumstance.

Requesting a Refund:

• If you wish to request a refund, please contact us via the chatbox located at the bottom right of our website to submit your request with your email, your forum username, and the reason for your request.
• We will review your request and determine eligibility based on our policy.

Review Process:

• Our team will review your request and determine eligibility based on our policy.
• We may need additional information to process your request.

Refund Process:

• Once a refund request is approved, it will be processed the same day.
• The refund will be issued to the original payment method.

Exceptions:

• Refunds (store credit only) may be provided for cryptocurrency transactions at our discretion.
• Refunds are never issued for purchases made through third-party resellers.
• Exceptions may apply in rare cases of unintended or unauthorised subscription renewals.

Compensation:

• If the software experiences downtime exceeding 60 continuous minutes, you may qualify for compensation at our discretion. Please contact support for verification and compensation claims.

Terms & Conditions:

• Please make sure to check our Terms & Conditions for more details on our refund policy and other important information.

Other:

• All refunds are processed at Elocarry’s sole discretion, guided by the terms above.
• Store credit provided as compensation or refunds cannot be withdrawn as cash or cryptocurrency.
• Purchases from resellers are strictly non-refundable. Please contact the reseller directly in case of issues.

Updated on: 14/03/2025