Elocarry Refund Policy and Process
We want your experience with Elocarry to be excellent. If something doesn't go as expected, we're here to assist. Below is a straightforward outline of our refund process and eligibility criteria.
Eligibility:
Refunds are considered if Elocarry software does not function after you've received direct assistance from our support team, including mandatory troubleshooting steps such as formatting your PC.
Refunds are not issued for game bans or detections, unless explicitly stated otherwise on the product’s sales page (e.g., CS2 Faceit).
Purchases made via cryptocurrency are eligible for refunds only as store credit.
Purchases made through third-party resellers are not eligible for refunds under any circumstance.
Requesting a Refund:
If you wish to request a refund, please contact us via the chatbox located at the bottom right of our website to submit your request with your email, your forum username, and the reason for your request.
We will review your request and determine eligibility based on our policy.
Review Process:
Our team will review your request and determine eligibility based on our policy.
We may need additional information to process your request.
Refund Process:
Once a refund request is approved, it will be processed the same day.
The refund will be issued to the original payment method.
Exceptions:
Refunds (store credit only) may be provided for cryptocurrency transactions at our discretion.
Refunds are never issued for purchases made through third-party resellers.
Exceptions may apply in rare cases of unintended or unauthorised subscription renewals.
Compensation:
If the software experiences downtime exceeding 60 continuous minutes, you may qualify for compensation at our discretion. Please contact support for verification and compensation claims.
Terms & Conditions:
Please make sure to check our Terms & Conditions for more details on our refund policy and other important information.
Other:
All refunds are processed at Elocarry’s sole discretion, guided by the terms above.
Store credit provided as compensation or refunds cannot be withdrawn as cash or cryptocurrency.
Purchases from resellers are strictly non-refundable. Please contact the reseller directly in case of issues.
Refund Policy
Eligibility:
Refunds are considered if Elocarry software does not function after you've received direct assistance from our support team, including mandatory troubleshooting steps such as formatting your PC.
Refunds are not issued for game bans or detections, unless explicitly stated otherwise on the product’s sales page (e.g., CS2 Faceit).
Purchases made via cryptocurrency are eligible for refunds only as store credit.
Purchases made through third-party resellers are not eligible for refunds under any circumstance.
Requesting a Refund:
If you wish to request a refund, please contact us via the chatbox located at the bottom right of our website to submit your request with your email, your forum username, and the reason for your request.
We will review your request and determine eligibility based on our policy.
Review Process:
Our team will review your request and determine eligibility based on our policy.
We may need additional information to process your request.
Refund Process:
Once a refund request is approved, it will be processed the same day.
The refund will be issued to the original payment method.
Exceptions:
Refunds (store credit only) may be provided for cryptocurrency transactions at our discretion.
Refunds are never issued for purchases made through third-party resellers.
Exceptions may apply in rare cases of unintended or unauthorised subscription renewals.
Compensation:
If the software experiences downtime exceeding 60 continuous minutes, you may qualify for compensation at our discretion. Please contact support for verification and compensation claims.
Terms & Conditions:
Please make sure to check our Terms & Conditions for more details on our refund policy and other important information.
Other:
All refunds are processed at Elocarry’s sole discretion, guided by the terms above.
Store credit provided as compensation or refunds cannot be withdrawn as cash or cryptocurrency.
Purchases from resellers are strictly non-refundable. Please contact the reseller directly in case of issues.
Updated on: 14/03/2025
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