Articles on: Technical & Advanced Issues

How to Request an HWID Reset on Elocarry

Each user is allowed one HWID (Hardware ID) per account, meaning you cannot switch devices freely without an approved HWID reset. If you've changed hardware or need a reset, follow the steps below.

1️⃣ Visit the HWID Request Page


Our system will automatically detect if you need an HWID reset. Simply go to:
🔗 Elocarry Play Area

2️⃣ Submit Your HWID Reset Request


If a reset is required, you’ll see an option to request a new HWID.
Click the Submit Request button.

3️⃣ Wait for Staff Approval


Once submitted, our staff will review your request as soon as possible.
Do not spam support your request will be handled in the order it was received.

How Long Does It Take?


HWID reset times vary, but our team aims to process requests quickly. Hang tight, and we’ll get you back in the game soon!
For any further issues, contact support through the forum.

Updated on: 10/03/2025

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